Ver 16 install

[psguru]

Typically in the installation directory but... Hmm, so if the file cannot be created in the installation directory during activation, it is created in

C:\Users\[UserName]\AppData\Local\PrestoSoft\ExamDiff Pro

Maybe when EDP setup could not find the license file, it is located in that alternative folder. Still, it doesn't explain why it cannot file previous installations.

[kerflot]

Please check the Registry keys mentioned above: if there is a bug, it would help us fix it. On the other hand, this should not prevent you from using version 16: after all, you can always uninstall previous versions using Apps and Features. Still, we would definitely like to get to the bottom of the issue.

I have an entry in HKLM but not in HKCU.

[kerflot]

Please check the Registry keys mentioned above: if there is a bug, it would help us fix it. On the other hand, this should not prevent you from using version 16: after all, you can always uninstall previous versions using Apps and Features. Still, we would definitely like to get to the bottom of the issue.

More precisely I only have an entry in HKLM under "Software\Microsoft\Windows\CurrentVersion\Uninstall".

[psguru]

Please try what is described in viewtopic.php?p=9173#p9173

[psguru]

Please try the latest build (16.0.0.3) - we made some installer fixes there.

[Stevec4]

Just wanted to confirm ver 16.0.0.3 did finally have the check box and successfully uninstalled ver 15, found my license and installed ver 16.

Thanks for figuring this out
Steve

[psguru]

Thanks for confirming.

[RedskullDC]

Where is the license file located?

"password.bin" in the old V15 install directory.

Move that to the V16 install directory did the trick for me.

Regards,
Leslie

[psguru]

Hmm, so during the installation, did you see a screen confirming that you still had a valid license? If so, password.bin file should have been copied to the new installation folder by the setup.

[RedskullDC]

Hi psguru,

Yes, I did see a screen confirming a valid licence.

However, the password.bin file was not transferred to the V16 directory. Had to do it manually.

Cheers,
Leslie

[psguru]

Thanks. Hmm, it should've been. We are going to add more logging to the installer, to see why the file was not copied.

[psguru]

FYI, the installer creates a setup log file in your %temp% folder, like Setup Log [timestamp] [number].txt. If you find it, please attach here.

[RedskullDC]

Hi psguru,

Logfile attached from an X64 install.

Cheers,
Leslie

[psguru]

Thanks! The log shows that the previous password file (ver. 15) was found but, according to you, was not copied to the new folder. As I said earlier, we added some additional logging to the upcoming build; perhaps that will clarify the reason in future.

[MSpagni]

By mistake I went with the default and installed the latest version in a different directory from my standard.
Result: unregistered.
I repeated the procedure with "log=setup.txt" and, voilà, everything was fine and the licence was found...
Murpy strikes again.
N.B. Windows 10