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User installed FtpVC but has forgotten password

Posted: Wed Sep 03, 2008 4:04 am
by Madcowz
I have a user who installed FtpVC and then promptly forgot what they typed for the password (there really is no hope sometimes) :lol: .

We have no way of finding out what it is and uninstalling the application and reinstalling doesn't help.

I assume that there are some hooks in the registry that need to be removed so that we can install a fresh copy, get him to remember the password and then register the software.

thanks,

Hedley Phillips

Re: User installed FtpVC but has forgotten password

Posted: Wed Sep 03, 2008 8:17 am
by psguru
There are two ways to reset the password:

1) Delete the "Password" value from the following Registry key:

HKEY_CURRENT_USER\Software\PrestoSoft\FtpVC\Settings

After that use blank password to log in.

2) Try some other user name (FtpVC will ask you to set and confirm a new password). Then go back to your previous user name and set up a desired password.

Re: User installed FtpVC but has forgotten password

Posted: Thu Sep 04, 2008 1:55 am
by Madcowz
Brilliant. The registry edit did the trick.

thank you.