Mac SMB server problems

General questions about using ExamDiff Pro, ideas for new features, bug reports, and usage tips.
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rlsimon
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Joined: Mon Sep 15, 2014 12:34 pm

Mac SMB server problems

Post by rlsimon »

I'm trying to run a directory compare between two network shares, one of which is a Mac OS X files server.
For some of the directories, Exam Diff Pro crashes. I'm trying to narrow down which folders are making it crash.
Even when it doesn't crash, it lists many files and folders as "added" when they are clearly in the first directory. I can browse to the first directory and open those files, see them listed, rename them, and so forth. They match in size and timestamp to those in the second directory showing as "added". However, examdiff pro does not list them in the first directory at all.
Whats going on here?
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psguru
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Re: Mac SMB server problems

Post by psguru »

For some of the directories, Exam Diff Pro crashes. I'm trying to narrow down which folders are making it crash.
We don't have a setup with Macs but a crash dump might help.
Even when it doesn't crash, it lists many files and folders as "added" when they are clearly in the first directory. I can browse to the first directory and open those files, see them listed, rename them, and so forth. They match in size and timestamp to those in the second directory showing as "added". However, examdiff pro does not list them in the first directory at all.
Hard to tell without more info but it could be related to the crashes you see.
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rlsimon
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Re: Mac SMB server problems

Post by rlsimon »

How do I collect a crash dump from examdiff pro?
I'll send it to you.
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psguru
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Re: Mac SMB server problems

Post by psguru »

First, make sure you are using the latest build. If EDPro did not prompt to email the crash dump to PrestoSoft, you should be able to find crash dumps in C:\Users\<username>\AppData\Local\CrashDumps folder. If they are not there, try searching your hard drive for ExamDiff*.dmp files.
psguru
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rlsimon
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Re: Mac SMB server problems

Post by rlsimon »

I searched my drive for dump files, but cannot find any.
I upgraded to the latest build.
I'm not seeing any dr watson or similar dialog, the program just disappears.
This behavior is happening every time. I have turned off all the plugins and am just trying to compare a directory tree.
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psguru
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Re: Mac SMB server problems

Post by psguru »

It's going to be difficult to figure out without a dump. One more thing: could you post/send your options file exported via the Options dialog? Maybe we'll see a clue there.
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rlsimon
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Re: Mac SMB server problems

Post by rlsimon »

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rlsimon
New Member
Posts: 6
Joined: Mon Sep 15, 2014 12:34 pm

Re: Mac SMB server problems

Post by rlsimon »

I tried attaching a file, but no matter what I did, it complained that the extension was not allowed (even if there were no extension).
So I just posted the options file

Is there some way I haven't tried that I could get a crash dump? Do you have some other, debug build I could use?

I'm still getting the phenomenon where it doesnt see files that I have access to, even when there is no crashing. Its pretty easy to demonstrate.
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psguru
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Posts: 2231
Joined: Sat May 15, 2004 4:23 pm
Location: California
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Re: Mac SMB server problems

Post by psguru »

If you searched your hard drive for .dmp files and haven't found any... Try setting up crash dumps by following http://msdn.microsoft.com/en-us/library ... S.85).aspx

We don't have special debug builds, and the problem seems to be related to MAC shares, so even though you can easily demonstrate it, it's not going to help us in reproducing it.
psguru
PrestoSoft
rlsimon
New Member
Posts: 6
Joined: Mon Sep 15, 2014 12:34 pm

Re: Mac SMB server problems

Post by rlsimon »

Tried that, but still no dmp files.
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psguru
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Posts: 2231
Joined: Sat May 15, 2004 4:23 pm
Location: California
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Re: Mac SMB server problems

Post by psguru »

I'm out of ideas as to why dump files are no created on your machine.
psguru
PrestoSoft
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